Privacy Policy

1.Who we are

Plus 8 Pty Ltd, trading as Launch It ("we", "us", "our"), is an Australia-based consulting business working with founders and operators internationally. This policy explains how we collect, use, disclose and protect personal information, and applies to this website and our consulting engagements.

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Where we handle personal information of people in the EU/UK, we also apply GDPR-equivalent protections.

2.Information we collect

We only collect information that we need to respond to you and deliver our services:

• Form submissions: name, email, company or venture name, stage, funding status, budget range, and the details you choose to share in application, contact and Clarity Session booking forms.
• Payment information: when you purchase a Launch Clarity Session, payment is processed by Stripe. We receive confirmation of payment, the amount, and limited billing details. We never see or store your full card number.
• Engagement information: materials, documents and business data you share with us during a consulting engagement.
• Technical and analytics data: IP address, device and browser type, pages viewed and referral source, collected in aggregate to understand site performance.
• Security data: our forms use Cloudflare Turnstile to prevent automated abuse, which processes limited technical signals from your browser.

3.How we use your information

We use personal information to:

• Assess applications and determine whether an engagement is a fit.
• Schedule, deliver and follow up on Clarity Sessions and consulting engagements.
• Process payments, issue invoices and receipts, and maintain financial records.
• Respond to enquiries and communicate about work in progress.
• Improve the website, our services and our positioning through aggregated analytics.
• Meet legal, tax and record-keeping obligations.

4.Marketing communications

We may send occasional updates to people who have applied, booked or worked with us. Every message includes an unsubscribe option, and you can opt out at any time by emailing us. We do not sell or rent contact details to anyone.

5.Service providers and disclosure

We use a small number of trusted providers to run the business. These providers process data on our instructions and are bound by their own security and privacy obligations:

• Stripe — payment processing for the Launch Clarity Session and engagement invoices.
• Lovable Cloud — secure hosting of the website, form submissions and booking records.
• Resend — transactional email delivery for notifications and confirmations.
• Cloudflare — bot protection and site delivery.
• Analytics and scheduling tools used to operate the site and book sessions.

6.International transfers

Because we serve international clients and use global providers, your information may be stored or processed outside Australia, including in the United States and the European Union. Where that happens, we take reasonable steps to ensure recipients protect your information to a standard comparable to the Australian Privacy Principles.

7.Confidentiality of your venture

Information you share about your business, product, financials or strategy is treated as confidential. We do not disclose client venture details publicly without permission, and case study material is only published with consent or in anonymised form.

8.Data security and retention

We use access-controlled systems, encrypted transport and reputable infrastructure providers to protect personal information. No system is perfectly secure, but we take reasonable steps to prevent misuse, loss and unauthorised access.

We keep enquiry and application records for as long as needed for the purpose they were collected, and financial records for the period required by Australian tax and corporate law (generally seven years). After that, information is deleted or de-identified.

9.Cookies and analytics

This site uses cookies and similar technologies for essential functionality and to measure aggregate usage. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

10.Your rights

You can request access to the personal information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, or withdraw consent to marketing. Email contact@launchithq.com and we will respond within a reasonable time, usually within 30 days.

If you are unhappy with how we have handled your information, contact us first. If the matter is not resolved, you can lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au), or with your local supervisory authority if you are in the EU or UK.

11.Changes to this policy

We may update this policy as our services or obligations change. The current version is always published on this page with the date it was last updated.