Terms of Service

1.These terms

These Terms of Service govern your use of this website and any services provided by Plus 8 Pty Ltd, trading as Launch It ("we", "us", "our"). By using this site, booking a Launch Clarity Session or engaging us, you accept these terms.

Where we sign a separate proposal, scope document or services agreement with you, that document takes precedence over these terms to the extent of any inconsistency.

2.Our services

We provide strategic consulting, validation, product and launch execution services for founders building software and physical products. Deliverables, timelines and fees are defined in a written scope for each engagement.

We do not provide legal, accounting, tax, financial product or investment advice, and we are not a broker or fundraising agent. You should obtain independent professional advice before making decisions with legal, financial or regulatory consequences.

3.Applications and fit

We take a limited number of clients at a time and may decline any application. Submitting an application or enquiry does not create an engagement. An engagement begins only when a written scope is accepted and any required deposit is paid.

4.Launch Clarity Session

The Launch Clarity Session is a paid product priced at USD $500. It includes a 60-minute session and a written Clarity Roadmap delivered within 48 hours of the session.

Payment is required at the time of booking. Once booked, we will confirm a session time with you. If you need to reschedule, give us at least 24 hours' notice and we will move the session at no cost. Sessions missed without notice, or cancelled with less than 24 hours' notice, may be treated as delivered.

5.Clarity Session credit policy

The full USD $500 session fee is credited against the fee for any consulting or build engagement that commences within 60 days of your session.

The credit applies once, to a single engagement, is not transferable to another person or business, and is not redeemable for cash. If no engagement commences within 60 days, the credit lapses and the session fee is treated as payment in full for the session and roadmap delivered.

6.Fees, payment and refunds

Engagements are quoted on a fixed-scope, fixed-fee basis. Unless the written scope says otherwise, an initial payment is required before work begins and remaining milestones are invoiced as set out in the scope.

Invoices are payable within 7 days of issue. We may pause work on overdue accounts. Fees are quoted exclusive of any taxes, duties or transaction charges that apply in your jurisdiction; GST is added where applicable under Australian law.

Because our work is bespoke and delivered progressively, fees for work already performed are non-refundable. The Clarity Session fee is non-refundable once the session has taken place, other than as required by the Australian Consumer Law.

7.Payment processing

Payments are processed by Stripe. By making a payment you also agree to Stripe's terms. We do not store your full card details. You are responsible for any currency conversion or bank fees charged by your provider.

8.Your responsibilities

Delivery depends on you. You agree to provide accurate information, timely decisions, access to the people and systems we need, and any third-party accounts or licences required. Delays caused by missing input may shift timelines and, where they materially extend an engagement, may affect fees.

You are responsible for ensuring your product, marketing claims and operations comply with the laws that apply to your business and markets.

9.Scope changes

Work outside the agreed scope is handled by written variation, with its own fee and timeline. We will not carry out out-of-scope work without your approval, and we will not invoice for it without your approval.

10.Intellectual property

You retain ownership of your pre-existing materials, brand assets and business data. On full payment of all fees for an engagement, ownership of the deliverables produced specifically for you transfers to you.

We retain ownership of our frameworks, methodologies, templates, tools and general know-how, including the Launch It Framework, and may reuse them across engagements. Deliverables incorporating those materials are licensed to you on a perpetual, non-exclusive basis for use in your business.

11.Confidentiality

Each party will keep the other's confidential information private and use it only for the purposes of the engagement. This does not apply to information that is public, independently developed, or required to be disclosed by law.

We may reference the general nature of work performed in case studies, and will only publish identifying details with your consent.

12.No guarantee of outcomes

We bring experience, structure and execution capability. We do not guarantee revenue, funding, valuation, traction, market acceptance or any other commercial outcome, as these depend on factors outside our control. Any figures, examples or past results shown on this site are illustrative and not a prediction of your results.

13.Limitation of liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where liability can be limited, our liability for supplying services is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is capped at the total fees you paid us for that engagement. Neither party is liable for indirect, special or consequential loss, or for loss of profits, revenue, data, goodwill or anticipated savings.

You agree to indemnify us against claims arising from your use of the deliverables in breach of these terms, or from your breach of law or third-party rights.

14.Termination

Either party may end an engagement with 14 days' written notice, or immediately for material breach that is not remedied within 7 days of notice. On termination you remain liable for fees for work performed and costs committed up to the termination date, and we will hand over completed deliverables once those amounts are paid.

15.Website use

Content on this site is provided for general information and may change without notice. You may not copy, resell or republish substantial portions of it without permission, or use the site in a way that damages it or interferes with others' use.

16.Governing law

These terms are governed by the laws of Queensland, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of that state. The parties will attempt to resolve any dispute in good faith before commencing proceedings.

17.Changes to these terms

We may update these terms from time to time. The version published on this page at the time you engage us applies to that engagement.